Features (AddOns)

Service Up

InBox SurveyUnanswered

Version 7.0.1

Creation date 2018-05-17

Resources

The module creates a new table for client users in which it is possible to view calls that have not answered their queries.

Prerequisites

Framework

The following versions of the Znuny Framework are supported:

  • [7.0.x]

Modules

The following modules are required:

  • InBox Core 7.0.1 ou superior
  • Survey 7.x.x

SOperational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ SurveyUnanswered-7.0.1.opm

Configuration

This module can be configured via "WebServices" in the administrative interface and the following configurations are available:

Core::SurveyUnanswered###PeriodDays

In this configuration, the period in days must be informed to filter unanswered surveys in the last x days.

Service Up

Usage

After setting up the days, access the customer interface as shown in the image:

Service Up

If the ticket is closed in the customer interface or in the agent interface, the table “Satisfaction surveys not answered” will be generated:

Service Up

The user can click on the desired ticket and enter the search for that ticket.

After answering the survey, the ticket disappeared from the screen and if there are no pending surveys the table will not be displayed.